Refund policy

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Returns and refunds

We accept return requests within 10 days of delivery for unused items in their original condition and packaging, with proof of purchase.

To request a return, please contact Squishy Hut through the Contact page on our website and include your order number. If your return is approved, we’ll send you return instructions. Please do not send an item back before your request has been approved.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or incorrect. We’ll assess the issue and work with you to provide an appropriate remedy.

Non-returnable items

We do not accept returns for gift cards or final-sale items, except where required by Australian Consumer Law.

Refunds

Once we receive and inspect an approved return, we’ll let you know the outcome. Approved refunds are returned to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.