FAQs

Products and suitability

What age are squishy toys suitable for?

There is no single age rating that applies to every product in our catalogue. Check the exact product page, packaging and supplied instructions. A parent or responsible adult should consider the individual product and intended user. If the information you need is missing, contact us before ordering.

Are all products non-toxic or made from the same material?

No blanket material or safety claim should be applied to the whole range. Materials, construction and labelling can vary. Use product-specific information and retain the packaging and instructions supplied with the item.

Are squishy toys medical or therapeutic products?

No. Our squishy toys are sold as toys or collectable novelty products, not as treatments for anxiety, ADHD, depression or any other health condition.

Blind boxes and product options

Can I choose the design inside a blind box?

A blind box normally contains a random design from the series shown on its exact listing. The main image does not guarantee a particular result. Check whether one order contains one box, multiple boxes or a complete set before checkout.

Will the product look exactly like every photo?

Check the selected colour, style, size and pack option. Some listings show several possible variants or random outcomes. Your cart and order confirmation are the best record of the option selected.

Shipping, orders and returns

How quickly will my order be sent?

Orders are usually dispatched within 1–3 business days after order confirmation. This is the time before the parcel leaves us, not the carrier's delivery time. Weekends, public holidays and exceptional order issues may extend processing. Current delivery options, costs and available estimates are shown during checkout. Keep your order confirmation and tracking details.

What if an item arrives damaged or does not match my order?

Set the item and packaging aside, take clear photos and contact us with your order number. Review the current refund policy for the applicable terms.

Care and questions

How should I clean or store a squishy?

Follow the instructions for the exact product. There is no universal cleaning method for every surface, finish or internal construction. Do not use an unsupported method on a damaged, split or leaking item.

How can I ask about a specific product?

Send the product URL, selected option and your question through the contact page. This helps us answer about the exact listing instead of making a broad assumption.